London - Resource Manager

Term: Permanent
Reports to: Director of Operations
Practice group: Operations
Location: London
Purpose of role

We are currently recruiting for a Resource Manager to join our UK Banking & Finance team. The role will be based in London but will be working across our UK offices. The firm has undertaken considerable growth and so has recognized the fundamental need to professionalize the way we allocate work and resources. This is the only role of its kind at Dentons and is an exciting opportunity for a driven and experienced Resource Manager to be part of our strategic change. The Resource Manager will report to the Divisional Practice Manager.

Responsibilities
  • Lead and facilitate transaction related performance feedback with Partners and Associates
  • Optimise the allocation of work and the deployment of staff based on projected workflows, utilisation and skills
  • Proactive management of the current work allocation tools, ensuring they are maintained and accurate
  • Act as an 'early warning sign' for potential Associate issues around engagement or performance – escalating   these to the Divisional Practice Manager
  • Ensure matters are appropriately staffed in an efficient manner through effective allocation of work from Trainee through to Partner level
  • Monitor current and anticipated activity levels, capacity and matter staffing; and help smooth utilisation levels. 
  • Work with Associates to help ensure work is aligned to individual Associate development needs and interests where possible. 
  • Maintain clear, effective lines of communication, keeping all stakeholders informed on initiatives, developments, business issues, and other critical topics.
  • Assist with Recruitment initiatives as and when required. 
  • Oversee analysis of business forecasting e.g. chargeable hours, utilisation, and proactively drive resourcing decisions
  • Provide weekly reporting to the Divisional Practice Manager on forecasted activity
  • Act as a first line defence on ensuring fee earners are following the firm Time recording policy
  • Understand and maintain knowledge of individual skills, development needs, experiences and personal / professional aspirations and apply this knowledge in resourcing decisions
  • Provide forecast and actual utilisation and availability reports and other management information, as required
  • Monitor chargeable hours by individual / grade / office and highlight potential shortfalls / over-utilisation to the practice group and business management 
  • Active chasing of fee earner missing time daily and escalating as and when necessary to PGL and Fee Earners
  • Ensure under-utilized resources are flagged as available for resourcing
  • Highlighting issues at both Partner and Fee Earner levels that may be impacting the allocation of resources
  • Challenging fee earners when actual hours are consistently below forecasted hours

 

 

Required experience, skills and attributes
  • Prior experience in work allocation or resource management, ideally within a large professional services or corporate environment ideally in Banking
  • Strong commercial and business awareness
  • Outstanding communication and negotiation skills with the ability to influence senior stakeholdersStrong client focus
  • Proactive and adaptable, able to work on own initiative
  • Excellent IT skills
  • Experience working with resource management software
The firm

Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work.  www.dentons.com.

Diversity & Inclusion

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons.

 

Equal opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability. Any disability disclosure will be dealt with confidentially and sensitively and if you want to speak directly to a member of our team, please email recruitment.matters@dentons.com.

NO AGENCIES PLEASE

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand please email recruitment.matters@dentons.comEnquiries only please, applications will not be accepted via email.

Please note that we will not accept unsolicited CV's sent to the business, nor will we accept any associated terms of business.